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Return & Refund Policy

Return and Refund Policy

This policy outlines our procedures for returns, refunds, replacements, and store credit and operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy limits or excludes your rights under the ACL.

1. How to Initiate a Return

To request a return, please contact us at support@fidgetcube.com.au with your order number and reason for return.
Returns sent without prior approval may not be accepted.

2. Damaged, Faulty, or Incorrect Items on Arrival (DOA)

If your item arrives damaged, faulty, or incorrect, you must notify us as soon as reasonably possible after delivery.

Where an item is confirmed to be faulty, damaged, or incorrect:

  • We will provide a replacement or refund, as required under the ACL.

  • We will cover all reasonable return shipping costs.

  • A prepaid return label may be issued where appropriate.

3. Faulty Items & Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

A. Major Failure

A major failure occurs when a product:

  • Is unsafe

  • Is significantly different from its description, sample, or demonstration model

  • Is substantially unfit for its normal purpose and cannot easily be remedied

  • Would not have been purchased had the issue been known

For a major failure, you are entitled to choose between a full refund or a replacement.

B. Minor Failure

If a failure is considered minor and can be remedied within a reasonable time, we may choose to:

  • Repair the item

  • Replace the item

  • Provide a refund

Return Shipping for Faulty Items:
We will cover return shipping costs for items confirmed to be faulty under the ACL.

4. Change of Mind Returns (Store Credit Only)

For eligible change-of-mind returns, we offer store credit only. Refunds to the original payment method are not provided for change-of-mind returns.

To qualify:

  • The return request must be made within 30 days of delivery

  • The item must be unused, unopened, and in its original sealed packaging

  • The item must be in resaleable condition

  • The customer is responsible for all return shipping costs

We reserve the right to refuse a change-of-mind return if these conditions are not met.

Store Credit Terms:

  • Store credit will be issued after the returned item is received and inspected

  • Store credit is issued to the customer account or via a digital code

  • Store credit does not expire unless otherwise stated

5. Refund & Store Credit Processing

Refunds

Refunds are only issued where required under the Australian Consumer Law (e.g. major faults or accepted remedies for minor faults).
Approved refunds will be processed to the original payment method.

Store Credit

Approved change-of-mind returns will receive store credit only.

Processing time:

  • Please allow up to 3 business days after we receive and inspect the returned item

  • You will be notified by email once your refund or store credit has been issued

We do not charge a restocking fee.